Privacy Policy

LOGIC OCTAVE LTD ("Octave Logistics", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our website octavelogistics.co.uk and our logistics booking platform (the "Service").

We act as the Data Controller for the personal data you provide to us directly.

By using the Service, you acknowledge the terms of this Policy. This Service is intended for users aged 18 and over.

We collect only the data necessary to facilitate shipping, process payments, and comply with legal obligations (such as customs regulations).

We process your personal data under the UK GDPR and Data Protection Act 2018 based on the following legal grounds:

As a logistics aggregator, sharing data is essential to our operation. We share your data with:

• Carriers (Third-Party Logistics Providers): We transmit Sender and Receiver details (Name, Address, Phone) to carriers such as DHL, UPS, FedEx, DPD, etc., to physically transport the goods.
• Customs and Border Authorities: Shipment data (including commercial invoices) is shared with customs authorities in the country of origin and destination to clear goods.
• Payment Processors: We use secure third-party payment gateways to process Visa/Mastercard transactions. We do not store your full card number; we only receive payment tokens and status updates.
• Service Providers: Cloud hosting (AWS/Google Cloud), email delivery services, and analytics providers who assist in running our infrastructure.
• Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

Due to the global nature of logistics, your personal data (and that of the Receiver) will be transferred to the destination country of your shipment.

If you ship a package to a country outside the UK or EEA (e.g., USA, China, Brazil), we must transfer the data to the Carrier and Customs Authorities in that country to fulfill the contract.

By placing a booking for international shipment, you explicitly acknowledge that such transfers are necessary for the performance of the contract.

We retain your personal data only as long as necessary:

• Transactional Records (Bookings, Invoices): Kept for 6 years to comply with UK tax and accounting laws.
• Account Data: Retained while your account is active. If you close your account, we may retain certain data to prevent fraud or enforce our Terms.
• Wallet History: Kept for financial audit purposes.

Under the UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Erasure: Request deletion of your data (subject to our legal obligations to keep records for tax/customs).
• Restriction: Request restriction of processing in certain scenarios.
• Portability: Request transfer of your data to another provider.

To exercise these rights, please contact us at info@octavelogistics.co.uk. We may request proof of identity before processing your request.

We implement robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

• We use SSL/TLS encryption for all data in transit.
• Access to personal data is restricted to employees and contractors who have a business need to know.
• We regularly review our partners and vendors for security compliance.

We use cookies to distinguish you from other users of our website. This helps us provide you with a good experience (e.g., keeping you logged in) and allows us to improve our site. You can control cookie preferences through your browser settings.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The new version will be posted on this page with an updated "Effective Date". Continued use of the Service constitutes acceptance of the updated policy.