Help Center
Find answers to common questions, shipping guides, and get the support you need for all your logistics requirements.
Frequently Asked Questions
How can I track my package?
You can track your package using the tracking number provided in your confirmation email. Simply enter the tracking number on our tracking page to get real-time updates on your shipment's location and status.
What are your delivery timeframes?
Delivery times vary by service type and destination:
- Express Delivery: 1-2 business days
- Standard Shipping: 3-5 business days
- International Shipping: 5-10 business days
How do I calculate shipping costs?
Shipping costs are calculated based on package weight, dimensions, destination, and service type. Use our online shipping calculator or contact our support team for accurate pricing.
What items are prohibited from shipping?
We cannot ship hazardous materials, firearms, illegal substances, or perishable items. For a complete list of prohibited items, please refer to our shipping guidelines.
How do I file a claim for damaged packages?
If your package arrives damaged, please contact our support team within 48 hours with photos of the damage and your tracking number. We'll process your claim quickly and fairly.
Do you offer insurance for shipments?
Yes, we offer comprehensive insurance coverage for your shipments. Insurance costs vary based on the declared value of your package and can be added during the booking process.
Popular Help Articles
How to Track Your Shipment
Find your tracking number and get live status updates on your parcel.
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A complete reference of items that cannot be shipped internationally.
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